live online virtual training workshop
In this hands-on workshop, you will learn how to use a powerful and straightforward communication framework to tackle a wide range of challenging and difficult conversations, both within and beyond the workplace. You will transition daunting conversations into opportunities for improving relationships and outcomes.
Description
Your success relies on strong relationships and effective communication.
Yet, when facing a difficult conversations, people regularly struggle with broaching the challenging topic. Too often, they opt to avoid the conversations entirely, hoping the situation will resolve itself. Or, they engage their counterpart without skill, worsening tenuous conditions while jeopardizing the relationship.
A better option exists.
By attending our Difficult Conversations workshop, you will learn how to use a powerful and straightforward framework to tackle a variety of challenging and difficult conversations. You will know transition your most daunting situations into opportunities for building stronger relationships and improving outcomes.
You, together with fellow professionals from different sectors, apply the Difficult Conversations model throughout a variety of exercises and case-studies, including your own firsthand, real-life, personally-challenging situations.
Learning Objectives
• Engage difficult conversations successfully
• Transform difficult conversations into opportunities for improvement and relationship building
• Reduce hostility and interpersonal tension by using constructive communication
• Augment learning through effective communication
• Manage differences effectively and productively
Components
• Adopt a Constructive Candor paradigm
• Understand learning loops
• Advocate effectively
• Actively listen
• Communicate understanding and empathy
Complementary Workshops:
| Emotional Intelligence & Communication | |
| Negotiation Skills for Executives | |
| Influence Skills for Professionals |
